To be successful as a team member at Minnick’s, you must align with our core values. Our company and technicians have a solid reputation in the Central Maryland communities. We’ve served the Central Maryland community with pride for the last 68 years. Therefore we don’t put bandaids on issues – whether they are our customer’s HVAC systems or issues within the Minnick’s internal company. We always get to the root of the issue because that is what Minnick’s is all about.
If you’re someone who works fast and overlooks the issues of our customer’s problems because you’re eager to get to the next job, then this probably isn’t the place for you. We hire A-Players, and we believe that if we can’t fix our customer’s problems the right way, then what’s the point? We’re not here to provide a temporary solution to our customer’s systems. We’re here to provide the right solution.
We don’t know whether this has ever happened to you, but when we hear tales of HVAC or plumbing technicians being fired because they ruined something, it annoys us. We are aware that human error is a fact of life.
We’re not perfect, and we won’t pretend to be, so don’t hold us to that standard. Sure, we have a solid reputation, but we’re human beings that make mistakes from time to time. And, we fail forward as a group.
It’s not that we fire people when they make mistakes on our team; instead, we seek to enhance our processes and their abilities. Our techs break stuff sometimes, but we can learn from them and move on if you tell us right away and take steps to prevent it in the future.
If you have a hard time letting go of your ego and admitting when you’ve made a mistake, this may not be the best fit for you. Do not apply if you think the rules don’t apply to you; you won’t be likely to maintain your job with us for long here. If we can’t trust you, then our working relationship won’t last.